What if the product received is not of satisfactory quality?

We take complaints from our customers very seriously. Of course, we do everything we can to deliver the products as agreed. If nevertheless, the product does not work satisfactorily or if the item deviates from what has been agreed, please contact us. You must notify us of any complaints by e-mail within 5 working days after delivery. We will handle your complaint based on a physical copy and/or photos. You will receive a response from us within 1 working day. If your complaint is justified, we will make and/or send another one again free of charge. A reason for a valid complaint may be that the product deviates from the digital example or that it does not function sufficiently. Unfortunately, we can’t offer a refund for any personalized products. Yet you can return the faulty products back to us.