Delivery

We ship our orders through DHL or Post NL. By default, Post NL delivers within 1 working day within the Netherlands and Belgium. For International deliveries to other European countries, it may take a few days longer.

Yes, we also ship abroad. You can find in the checkout page the countries we ship to. For international shipments to other countries, please contact us by phone or e-mail.

The standard delivery time for items in stock is 1 working day. If the order is placed before 2 pm, we ship the same day. For personalized products, the production time is 3 working days. In case you need the products faster please contact us to discuss the possibilities.

For parcel post shipments to a delivery address in the Netherlands, Belgium, Luxemburg, Germany or France, the shipping costs starts from 6,50 EUR incl. VAT. If we can ship with mailbox post, the shipping costs to above countries starts from 6,50 EUR incl. VAT.

We take complaints from our customers very seriously. Of course, we do everything we can to deliver the products as agreed. If nevertheless, the product does not work satisfactorily or if the item deviates from what has been agreed, please contact us. You must notify us of any complaints by e-mail within 5 working days after delivery. We will handle your complaint based on a physical copy and/or photos. You will receive a response from us within 1 working day. If your complaint is justified, we will make and/or send another one again free of charge. A reason for a valid complaint may be that the product deviates from the digital example or that it does not function sufficiently. Unfortunately, we can’t offer a refund for any personalized products. Yet you can return the faulty products back to us.