MagFrame
Information on Returns & Complaints
Sometimes, things may not go entirely as planned. We recommend that you first notify us of any complaints by sending an email to info@magstuff.eu
If this does not lead to a satisfactory solution, you can submit your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Return
You will then be credited the full order amount, including shipping costs. Only the cost of returning the item from your home to the webshop is at your own expense. We will then refund the amount owed within 14 days of registering your return, provided the product has already been received back in good condition.
To initiate the return, contact us at info@magstuff.eu, or fill in and send us the withdrawal form. You can also download this form here.
We will process your refund within 14 days of receiving the product in good condition.
Return exceptions
The right of withdrawal does not apply to the following products:
- Products made to consumer specifications.
- Clearly personalized items.
- Products that, due to their nature, cannot be returned.
Complaints
We take great care to ensure our products are delivered in perfect condition. However, should an item be damaged during shipping or have any defects, please report the issue to us within two months of discovery. If the defect falls under warranty, we will repair or replace the product free of charge.
Identity
MagStuff B.V.
Emopad 74 5663PB
Geldrop
T: +31 (0)40 340 00 02
Email address: info@magstuff.eu
Chamber of Commerce number: 85837768
VAT identification number: NL863761215B01
